Essential Takeaways:

• Insurers must accept or contest a workers’ comp claim within 28 calendar days of the written notice.
• A missed deadline will result in the automatic legal acceptance of the claim, with no exceptions.
• The employer’s timely reporting is what starts the 28-day countdown.
• Improperly accepted claims can raise an employer’s experience modification rate for years.
• A simple internal reporting checklist is the most practical protection a retailer can have.

Many retail business owners are stretched thin, trying to stay on top of managing, buying, and growing all at once. However, when an employee gets injured on the job, the legal process must take center stage due to its time-sensitive nature. Connecticut workers’ compensation insurance claims are subject to a specific statutory deadline known as the 28-day rule. If you miss it, the consequences can cost far more than the original claim. Here’s what small retailers need to know.

What the 28-Day Rule Actually Requires Under Connecticut Law

Connecticut General Statutes § 31-294c sets up this requirement. Once an employer or insurer has received written notice of a workers’ compensation claim, the insurer has just 28 calendar days to file Form 43, also called a Notice to Controvert, with the Connecticut Workers’ Compensation Commission (WCC) if they plan to contest the claim.

If they do not file Form 43 on time, the claim will automatically be accepted as compensable under Connecticut law. This means the insurer cannot go back and contest it later, even if new information comes to light or the injury appears unrelated to work. The statute is very clear, and the WCC enforces it.

For small retailers without a risk manager or in-house legal team, this is a real exposure. The process moves quickly, and the employer bears the initial burden of setting it in motion.

How the 28-Day Clock Starts and Why the Employer Matters

It is important to understand that the 28-day window doesn’t begin when the insurer gets notice; it starts as soon as the employer receives written notice of the injury or claim.

This means that if an employee reports a slip-and-fall in the back stockroom but the employer waits a week before contacting the insurance carrier, those days are already gone. The insurer will have to work within a shorter window before the deadline.

Connecticut law also requires employers to keep records of workplace injuries and report certain incidents to the WCC under CGS § 31-316. The employer is legally obligated to report incidents promptly, separately from the 28-day rule.

Retailers who move quickly after an injury is reported give their insurer the best possible chance to investigate and make an informed decision.

What Small Retailers Stand to Lose When the Deadline Is Missed

When the 28-day deadline passes without Form 43 on file, the claim will be accepted. This means:

• Medical treatment for the injury will be covered under the workers’ comp policy.
• Temporary total disability benefits could be due if the employee cannot work.
• The insurer is financially responsible, even if the claim had legitimate grounds for dispute.

The financial impact isn’t confined to the claim itself. Workers’ compensation premiums in Connecticut are influenced by a business’s experience modification rate, or EMR. This reflects a company’s claims history compared to similar businesses. A single claim that should have been contested but was accepted only because of a missed deadline can push that rate up and keep it there for three years or longer.
For a small retailer already operating on thin margins, this sustained premium increase can add up surprisingly quickly.

Steps Small Businesses Should Take the Day an Injury Is Reported

A paper checklist posted in the back office can be far more helpful than most people think. Here’s a practical process to follow from the moment an employee reports being hurt at work:

• Document the injury in writing the same day it is reported. Be sure to include the date, time, specific location in the store, and how the incident occurred.
• Notify the insurance carrier in writing as soon as possible. A phone call is a good first step, but this should be followed up with a written notice. Be sure to keep a copy of this correspondence.
• Ask the carrier to confirm receipt of the written notice in writing. This creates a record of when the 28-day clock officially started.
• Follow up with the carrier within the first week to confirm they are reviewing the claim and are aware of the statutory deadline.
• Keep records of all communications with the injured employee, including any updates about their medical treatment or return-to-work status.

Contact JMG Insurance Corp About Worker’s Compensation Insurance

Small retail businesses deserve the same level of insurance guidance that larger companies take for granted. At John M. Glover Insurance Agency, we work with small business owners to secure that their workers’ compensation coverage is set up correctly and that they understand what to do when a claim comes in. We help clients avoid the kind of paperwork missteps that turn manageable claims into expensive ones. If you need help understanding these complex insurance requirements and confirming proper coverage, reach out today.