Our claims department is a highly-regarded, extensively trained group dedicated to assuring the claims process with insurance companies moves smoothly. We provide prompt service and are available to report all claims, explain the claims process, intervene at any time, follow up with adjusters, and review loss history on both commercial and personal lines of insurance, among other insurance related services. Ultimately, from start to finish, we will be your liaison throughout the claims process. Our service is primarily dedicated to assure that your claims experience with your insurance company moves in the right direction and gets resolved promptly. Our claims division is staffed by the following tenured employees who hold over 75 years of combined claims experience:
Licensed CT All Lines Property & Casualty Adjuster. Experienced in personal & commercial lines claims handling with emphasis on complex litigation. Russ has over 26 years of complex claims management and development experience at The Hartford, Safeco, and Liberty Mutual. Experienced in developing claims standard operating procedures, creating training manuals, leading and motivating teams, as well as delivering technical direction with an emphasis on customer service, performance management, and a culture of continuous improvement.
Commercial Lines Claims Representative with more than 25 years of claims handling and management experience in the insurance industry. Heather is a Licensed Property & Casualty Adjuster in all lines and a Certified Arbitrator. Heather is proficient in complex litigated commercial, personal, and worker’s compensation lines of business.
Commercial Lines Claims Representative with over 25 years in exclusive agency claim support and a licensed P & C insurance agent. Melissa is proficient in all areas of commercial insurance with a specialty in commercial property and workers compensation claims. Melissa has worked in the insurance industry for her entire career most of which has been during her employ with the John M. Glover Agency.
Personal Lines Claims Representative with over 21 years of overall experience and 14 years in claims, also a licensed P & C insurance agent. Georgette specializes in personal lines claims, to include homeowners and auto accident exposures. Georgette has worked primarily in the insurance industry for her entire career most of which has also been during her employ with the John M. Glover Agency.
Commercial and Personal Lines Claims Representative, a licensed motor vehicle physical damage appraiser and property & casualty adjuster in all lines of insurance with a total experience of 10 years as a claims adjuster. Craig is also a licensed P & C insurance agent and has worked in the insurance agency realm for 22 years. Craig is experienced not only in commercial and personal lines of insurance, but is able to review auto estimates and property appraisals with ease and conduct a comprehensive review of the same to help clientele. Most of Craig’s career has been in the insurance industry as well.