Some of our staff is working remotely from their homes. We are committed to continuing to provide the service you have come to expect, and will still be answering phone calls and responding to emails in a timely manner.
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JMG

Personal, Business & Specialty Insurance Brokerage

Our Locations 1-844-304-7332
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Claims Division

Home › Claims Division

Our claims department is a highly-regarded, extensively trained group dedicated to assuring the claims process with insurance companies moves smoothly. We provide prompt service and are available to report all claims, explain the claims process, intervene at any time, follow up with adjusters, and review loss history on both commercial and personal lines of insurance, among other insurance related services. Ultimately, from start to finish, we will be your liaison throughout the claims process. Our service is primarily dedicated to assure that your claims experience with your insurance company moves in the right direction and gets resolved promptly. Our claims division is staffed by the following tenured employees who hold over 75 years of combined claims experience:

Russell Maida, AIC, SCLA

Senior VP of Claims/Claims Manager
Licensed CT All Lines Property & Casualty Adjuster. Experienced in personal & commercial lines claims handling with emphasis on complex litigation. Russ has over 26 years of complex claims management and development experience at The Hartford, Safeco, and Liberty Mutual. Experienced in developing claims standard operating procedures, creating training manuals, leading and motivating teams, as well as delivering technical direction with an emphasis on customer service, performance management, and a culture of continuous improvement.
Call: (203) 956-2461 Email: rmaida@jmg.com

Lisa Smith

Personal Lines Claims Representative
Personal Lines Claims Representative with over 20 years’ experience in insurance industry, 17 of those years specialized in Personal Lines Claims, home and auto.
Call: (860) 259-1415 Email: lsmith@jmg.com

Tracy Violette, AIC, SCLA

Commercial Lines Claims Representative
Commercial Lines Claims Representative with more than 30 years of claims handling experience in the insurance industry. Tracy is a Licensed Property & Casualty Adjuster in all lines. Tracy is proficient in complex commercial lines claim handling, including the worker’s compensation lines of business, and is well versed in personal lines as well. Tracy has obtained her Associate in Claims (AIC) and Society for Collegiate Leadership & Achievement (SCLA) designations.
Call: (203) 956-2502 Email: tviolette@jmg.com

Heather Jacobs, AIC

Commercial Lines Claims Representative
Commercial Lines Claims Representative with more than 25 years of claims handling and management experience in the insurance industry. Heather is a Licensed Property & Casualty Adjuster in all lines and a Certified Arbitrator. Heather is proficient in complex litigated commercial, personal, and worker’s compensation lines of business.
Call: (203) 956-2482 Email: hjacobs@jmg.com

Melissa Wilson

Commercial Lines Claims Representative
Commercial Lines Claims Representative with over 25 years in exclusive agency claim support and a licensed P & C insurance agent. Melissa is proficient in all areas of commercial insurance with a specialty in commercial property and workers compensation claims. Melissa has worked in the insurance industry for her entire career - most of which has been during her employment with JMG Insurance Corp.
Call: (203) 956-2415 Email: mwilson@jmg.com

Georgette Patenaude

Personal Lines Claims Representative
Personal Lines Claims Representative with over 21 years of overall experience and 14 years in claims, also a licensed P & C insurance agent. Georgette specializes in personal lines claims, to include homeowners and auto accident exposures. Georgette has worked primarily in the insurance industry for her entire career - most of which has also been during her employment with JMG Insurance Corp.
Call: (203) 956-2445 Email: gpatenaude@jmg.com

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JMG Insurance Corp has been serving the insurance needs of our clients in Connecticut, New York, New Jersey, Massachusetts, Rhode Island and Hawaii since 1916.

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JMG Insurance Corp 29 Haviland Street Norwalk, Connecticut 06854 1-844-304-7332 1-203-857-7848
Google Rating
4.8
John M. Glover Insurance Agency
John M. Glover Insurance Agency
4.8
Tammy Weiner
Tammy Weiner
14:53 09 Aug 23
Amazing personalize service. They were able to consolidate all of my insurance needs and save me a lot of money, while also upgrading my coverage and making sure all of my needs were met even in potential unforeseen circumstances. Would highly recommend, and I have not been so pleased with an insurance agency in many many years.
Dani
Dani
14:24 06 Aug 23
I have held multiple insurance policies through the John Glover agency, for as long as I can remember. The company is wonderful! All of the staff members are kind, personable, compassionate, and speedily efficient! I highly recommend them!
Chris R.
Chris R.
11:34 25 May 23
I have been a client (auto, home, and umbrella) for several years. The entire team at the agency is excellent. Francesca is always prompt in getting back to me, and the claims group is great. I also purchased a life insurance policy through them as well.
William Schrade
William Schrade
18:25 26 May 23
I'm so pleased with the service at JMG Agency. They shopped and saved me money on my policy even when I didn't request it. I needed insurance in another state where they are not licensed to sell but they went the extra mile and found an agency to rewrite my policy saving me almost 50%. I have complete trust in my agent Francesca and her assistant Crystal. I highly recommend this agency.Bill Schrade
Melanie Craig
Melanie Craig
11:13 08 Aug 23
Our agent
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